Shipping policy
SHIPPING POLICY Last Updated: 31 August 2026
Dispatch Schedule
We are a small, independently run store. Orders are dispatched according to the following schedule:
| Order Received | Dispatched |
|---|---|
| Sunday 4pm – Monday 4pm | Tuesday morning |
| Monday 4pm – Wednesday 4pm | Thursday morning |
| Wednesday 4pm – Thursday 8pm | Friday morning |
| Thursday 8pm – Sunday 4pm | Monday morning |
Process and Handling Times
Orders are typically processed within 1–3 business days before dispatch.
Shipping Destinations
We ship to Australia and internationally, including New Zealand, United Kingdom, Canada, and the United States. Additional destinations are available at checkout. Some remote locations may not be serviceable.
Carrier
All orders are currently shipped via Australia Post using satchel deliveries. Additional carriers will be added as they become available and will appear at checkout.
Service levels
We currently ship via Australia Post, with both standard and express shipping options.
Shipping Costs
Shipping costs are calculated automatically at checkout based on parcel size and destination. Our system determines the most appropriate satchel size for your order. On occasion we may be able to use a smaller satchel than calculated — unfortunately we are unable to offer postage refunds in these cases, however we review product sizing regularly to ensure value for money.
Estimated Delivery Times
| Region | Estimated Transit Time |
|---|---|
| Australia | 3–7 business days |
| New Zealand | 7–14 business days |
| United Kingdom | 10–21 business days |
| United States | 10–21 business days |
| Canada | 10–21 business days |
| Other international | 10–21 business days |
Delivery times are estimates only and may vary due to carrier delays, customs processing, or remote locations.
Tracking
Once your order is dispatched you will receive a confirmation email containing your tracking number. You can track your parcel at any time via the Australia Post tracking page.
Customs, Duties & VAT
International orders may be subject to customs duties, import taxes, or VAT charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in our shipping costs. We recommend checking your country's import regulations before ordering.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us first at admin@jamo.store before opening it fully, and take clear photos of the packaging. We will liaise with Australia Post on your behalf to resolve the issue. For lost parcels, please contact us and we will investigate with the carrier.
Postage Discounts
We offer discounted postage based on order value, you can find all of the latest discount information here.